Financial Policy

• Unless arrangements have been made in advance, co-payments, co-insurance, and any outstanding balances are expected at the time of service. Patients may be financially responsible for payment of all services even if their insurance company does not pay.
• Any check returned from the bank will result in an additional $25.00 charge that will appear on your account.
• Please keep a close watch for carrier claim payment and contact the insurance carrier or a clinic patient accounts representative at 210-477-1171 in the event a claim is not resolved in a timely manner. If your insurance carrier has not responded to a claim within 90 days, we reserve the right to formally transfer all associated liability for the claim to the patient/guarantor.
• Please always notify our office of any change in name, address, phone or insurance information.
• We realize that emergencies do arise that may affect timely payment of your account. If such extreme cases do occur, please contact a patient accounts representative at 210-477-1171.

Insurance

• Prior to your appointment, please check your insurance information so you will be informed about referrals, co-payments, and any deductible required. We accept: cash, checks, Visa, MasterCard, Discover and American Express.
• For your first visit, please bring your insurance card and arrive early to complete the necessary patient information forms.
• We Accept Medicare as well as most other insurance carriers, however, please review all insurance information with our staff prior to services being rendered.
• Please notify us in advance if your insurance requires you to use a specific contracted lab or x-ray facility.
• Your health insurance contract is between you and your insurance company. Any complaints regarding your coverage should be directed to your carrier.