Your health insurance contract is between you and your insurance company. Any complaints regarding your coverage should be directed to your carrier. 

Financial Policy

Unless arrangements have been made in advance, co-payments, co-insurance, and any outstanding balances are expected at the time of service. Patients may be financially responsible for payment of all services even if their insurance company does not pay.

Any check returned from the bank will result in an additional $25.00 charge that will appear on your account.

Please keep a close watch for carrier claim payment and contact the insurance carrier or a clinic patient accounts representative at 210-477-1171 in the event a claim is not resolved in a timely manner. If your insurance carrier has not responded to a claim within 90 days, we reserve the right to formally transfer all associated liability for the claim to the patient/guarantor.

Please always notify our office of any change in name, address, phone or insurance information.

We realize that emergencies do arise that may affect timely payment of your account. If such extreme cases do occur, please contact a patient accounts representative at 210-477-1171.

Insurance

Prior to your appointment, please check your insurance information so you will be informed about referrals, co-payments, and any deductible required. We accept: cash, checks, Visa, MasterCard, Discover and American Express.

For your first visit, please bring your insurance card and arrive early to complete the necessary patient information forms.

We Accept Medicare as well as most other insurance carriers, however, please review all insurance information with our staff prior to services being rendered.

Please notify us in advance if your insurance requires you to use a specific contracted lab or x-ray facility.